What I do at King's Service Centre
- Direct Line Manager of a team of Service Desk Analysts and Senior Analysts.
- Responsible for ensuring the delivery of an efficient and high quality front line support service to staff, students and associates of King’s College London.
- Strong interpersonal, influencing, communication and report writing skills with the ability to interact appropriately with users of various skill levels, remaining calm and courteous while working to resolve challenging incidents and dealing with customer escalations.
- Managing the team’s rota to ensure that staffing levels are maintained to meet agreed service level targets.
